At Vault Compounds, we are committed to providing a reliable purchasing experience and maintaining high standards for our research products. Please review the following policy before placing an order.
1. Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible with your order information.
2. Returns
Due to the nature of our research products, we generally do not accept returns of opened, used, or shipped research compounds.
Any approved return must be authorized by Vault Compounds before the product is sent back. Unauthorized returns may not be accepted or refunded.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us promptly after delivery.
We may request photographs of the package, shipping label, product, and any visible damage to help us investigate the issue.
If the issue is confirmed to have resulted from an error on our part, we may provide a replacement, store credit, or refund at our discretion.
4. Refunds
Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.
Shipping charges may be non-refundable unless the return or refund is the result of an error attributable to Vault Compounds.
5. Non-Refundable Situations
Refunds may not be available for products that have been opened, used, altered, improperly stored, contaminated, or otherwise handled after delivery.
Refunds may also be unavailable when an order cannot be delivered because the customer provided an incorrect or incomplete shipping address.
6. Shipping Issues
Once an order has been shipped, delivery is handled by the selected shipping carrier. Customers are responsible for providing accurate shipping information and monitoring tracking information when available.
If a package is delayed, lost, or damaged during transit, please contact us so we can assist with the appropriate next steps.
7. Product Storage and Handling
Customers are responsible for properly handling and storing products after delivery in accordance with the applicable product documentation and research requirements.
Vault Compounds is not responsible for damage resulting from improper storage, handling, environmental exposure, or use after delivery.
8. How to Request a Refund or Return
To request a refund, replacement, or return authorization, please contact Vault Compounds with your order number and a description of the issue.
For damaged or incorrect orders, please include clear photographs when requested. We will review the request and provide instructions if a return is approved.
9. Research Use Disclaimer
All products supplied by Vault Compounds are intended strictly for laboratory research, analytical, educational, or development purposes.
FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE.
Products must not be used for human consumption, veterinary purposes, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.
10. Policy Updates
Vault Compounds reserves the right to update or modify this Refund & Return Policy at any time. Any changes will become effective when the updated policy is published on this website.
11. Contact Us
If you have questions regarding this Refund & Return Policy or need assistance with an order, please contact Vault Compounds through the contact information provided on our website.
